{"id":14565,"date":"2019-03-12T14:28:48","date_gmt":"2019-03-12T14:28:48","guid":{"rendered":"https:\/\/www.greenhatpeople.com\/news\/how-to-change-business-culture-behaviour\/"},"modified":"2019-03-12T14:28:48","modified_gmt":"2019-03-12T14:28:48","slug":"how-to-change-business-culture-behaviour","status":"publish","type":"post","link":"https:\/\/www.greenhatpeople.com\/no\/blog\/how-to-change-business-culture-behaviour\/","title":{"rendered":"How to Change Business Culture, Values &#038; Behaviours"},"content":{"rendered":"<p>What comes first the culture or the behaviour? Just like the chicken and egg dilemma, trying to change a business\u2019 culture can seem like trying to turn a tanker around at sea. Changing behaviour often seems as impossible, because of the influence of the culture bearing down. So where to begin, culture or behaviour?<\/p>\n<h3>Summary<\/h3>\n<p>&#8211; Discover your core \u2013 questions to address<br \/>\n&#8211; Reward the positive<br \/>\n&#8211; Don\u2019t try &amp; fix the negative<br \/>\n&#8211; Identify key influencers to spread the change<br \/>\n&#8211; It takes at least a year to change course<br \/>\n&#8211; Link everyone\u2019s work to purpose<br \/>\n&#8211; Run culture workshops<br \/>\n&#8211; Use bespoke business games<br \/>\n&#8211; Firstly, what is business culture? This excellent 2-minute video explains it concisely<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/gficoigz1xs\" width=\"500\" height=\"281\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>Questions to Start Analyzing Business Culture<\/h3>\n<p>Culture can stifle employees, sometimes employees behaviour can be the tail that wags the dog. Culture is determined by a company\u2019s core values, purpose and beliefs, but how many employees actually know what they are or emulate them within the business?<\/p>\n<p>To consider your culture, the following questions can act as a starting point:<\/p>\n<p>Is it conscious or there by default?<br \/>\nIs your company one that you and all the staff are proud of?<br \/>\nIs your company one that people want to belong to?<br \/>\nWhatever the analysis shows to be the problem, the cure lies within co-creating a strong, healthy culture where freedom is created but within boundaries.<\/p>\n<p>According to Andy Bellass, Co-founder and CSO of hibob \u2018the number one reason people turn down a job is surprisingly not salary, but \u2018the wrong company culture\u2018 and a feeling from candidates that they \u2018wouldn\u2019t get on\u2019 with their new team.\u2019<\/p>\n<p>\u2018Businesses that create a sense of \u2018belonging\u2019 among their employees attract and retain the best people.\u2019 How to create a sense of belonging is covered further on. In the meantime, what about \u2018behaviour\u2019 should change start there?<\/p>\n<p>As an individual, the idea of changing business culture seems an enormous task, even if you are the CEO. If you or your staff are focusing on their concerns about the business, it can feel overwhelming and stressful. Stephen Covey\u2019s well known 7 Habits of Highly Effective People teaches that if we learn to focus on our circle of influence (that which we can change), instead of our circle of concerns (those which are beyond our ability currently to change), then our changed behaviour ripples out in the same way as the butterfly effect. Small changes can eventually cause massive change, given the right environment, purpose and targets.<\/p>\n<p><img loading=\"lazy\" class=\"size-medium wp-image-11087 alignleft\" src=\"https:\/\/www.greenhatpeople.com\/wp-content\/uploads\/2019\/07\/brooke-cagle-1181688-unsplash-300x200.jpg\" alt=\"\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.greenhatpeople.com\/wp-content\/uploads\/2019\/07\/brooke-cagle-1181688-unsplash-300x200.jpg 300w, https:\/\/www.greenhatpeople.com\/wp-content\/uploads\/2019\/07\/brooke-cagle-1181688-unsplash-768x512.jpg 768w, https:\/\/www.greenhatpeople.com\/wp-content\/uploads\/2019\/07\/brooke-cagle-1181688-unsplash-1024x683.jpg 1024w, https:\/\/www.greenhatpeople.com\/wp-content\/uploads\/2019\/07\/brooke-cagle-1181688-unsplash.jpg 1600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<h3>How to change culture from those that have achieved it, starting with Starbucks<\/h3>\n<p>Starbucks example of where to begin changing culture is taken from the Harvard Business Review, written by Paul Leinwand and Varya Davidson<\/p>\n<p>\u2018When most companies try to improve their culture, they focus on the negative aspects, and try to fix them. This sounds reasonable, but what we\u2019ve learned is that the opposite approach is much more successful. You should identify a few positive attributes within your culture that are connected directly to your identity and the specific capabilities that are driving success in your business, double down on them and find ways to accelerate and extend them throughout the organization. Empower the critical few managers and employees who personify the best behaviors and can help you bring them to the forefront. Work on spreading the critical few behaviors that enable your strategy and counterbalance some of the negative aspects of your culture. Articulate\u2014from the top down\u2014the critical few attributes of your enterprise that people genuinely care about and that can help move your strategy forward. Great behaviors and attributes break down all the barriers to building your distinctive capabilities, and as they expand across the organization, they will squeeze out the negative aspects in your culture.\u2019<\/p>\n<p>Investing in and empowering these critical key people is the most effective way to endorse and enlarge their circle of influence. Causing wanted behaviours\u2019 to go viral is the desired outcome.<\/p>\n<p>43 Company Culture Improvement Ideas (That Actually Work) from Chris Platts, Founder of Thrive Maps<br \/>\n\u2018Company culture is shaped through your daily work rituals. Habits that set the social and behavioural norms that go onto hone your company\u2019s unique personality. Improving your company culture requires regular work. Just like exercising and eating well leads to good health, constantly investing in your people has the same effect on your company culture. It takes a little effort to get going, but after a while you won\u2019t notice how natural improving your culture becomes.\u2019<\/p>\n<h3>Some actionable ideas I really like:<\/h3>\n<p>\u00b7 Link your work to purpose<br \/>\nThe common misconception is that you need to be saving the world to feel like what you do is meaningful. If you can link everyone\u2019s job to the value and happiness it creates in people\u2019s lives, you\u2019ll get people who want to come to work because they know they make a difference. My favourite story of this was during a visit to the NASA space center in 1962, President John F. Kennedy noticed a janitor carrying a broom. He interrupted his tour, walked over to the man and said:<\/p>\n<p>\u201cHi, I\u2019m Jack Kennedy. What are you doing?\u201d<br \/>\n\u201cWell, Mr. President,\u201d the janitor responded, \u201cI\u2019m helping put a man on the moon.\u201d<\/p>\n<p>To most people, this janitor was just cleaning the building, but in his reality he was helping to make history.<\/p>\n<h4>\u201cFeel good Fridays\u201d<\/h4>\n<p>Every Friday each team member shares 3 things that went well, 1 thing they learned and 3 things they are looking forward to next week. As a result, people reflect on the positives, share success together, and actually get excited about coming to work next week. This is something I\u2019ve implemented in different teams to great effect.<\/p>\n<p><img loading=\"lazy\" class=\"size-medium wp-image-10321 alignleft\" src=\"https:\/\/www.greenhatpeople.com\/wp-content\/uploads\/2019\/07\/Active-Meetings-40-300x200.jpg\" alt=\"\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.greenhatpeople.com\/wp-content\/uploads\/2019\/07\/Active-Meetings-40-300x200.jpg 300w, https:\/\/www.greenhatpeople.com\/wp-content\/uploads\/2019\/07\/Active-Meetings-40-768x512.jpg 768w, https:\/\/www.greenhatpeople.com\/wp-content\/uploads\/2019\/07\/Active-Meetings-40-1024x683.jpg 1024w, https:\/\/www.greenhatpeople.com\/wp-content\/uploads\/2019\/07\/Active-Meetings-40.jpg 1600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<h4>Do a culture workshop<\/h4>\n<p>Sometimes we\u2019re so entrenched in an organisation we need an external perspective to understand what our culture really is. Doing a workshop with your employees, to talk about how to improve your culture is a really good place to start.<\/p>\n<p>Tristan White Culture changeVoted one of the top 5 companies to work for in Australia, Tristan White freely shares his work because he believes the world needs more great teams, organisations and workplaces.<\/p>\n<p>In his book, \u2018Culture is Everything: The story and system of a start-up that became Australia\u2019s Best Place to Work\u2019 he begins with 5 great questions:<\/p>\n<h3>Discover the Core<\/h3>\n<p>Do you have a short &amp; easy-to-understand core purpose? (Instead of a wishy-washy mission statement)<br \/>\nCan EVERY team member recite your core purpose?<br \/>\nDo you have 3-5 core values that EVERY team member can remember?<br \/>\nAre your core values used for a recognition &amp; reward program that drives culture?<br \/>\nAre your core values used in every team member\u2019s quarterly review?<br \/>\nTristan White asks everyone to freely share his 19 Steps to Building a Great Place to Work. Here is the pdf<\/p>\n<p><img loading=\"lazy\" class=\"size-medium wp-image-8740 alignleft\" src=\"https:\/\/www.greenhatpeople.com\/wp-content\/uploads\/2019\/06\/Music-Experience-24-300x200.jpg\" alt=\"\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.greenhatpeople.com\/wp-content\/uploads\/2019\/06\/Music-Experience-24-300x200.jpg 300w, https:\/\/www.greenhatpeople.com\/wp-content\/uploads\/2019\/06\/Music-Experience-24-768x512.jpg 768w, https:\/\/www.greenhatpeople.com\/wp-content\/uploads\/2019\/06\/Music-Experience-24-1024x683.jpg 1024w, https:\/\/www.greenhatpeople.com\/wp-content\/uploads\/2019\/06\/Music-Experience-24.jpg 1600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>It is almost impossible to change business culture head on. Green Hat People specialise in helping companies make fundamental changes to their business culture and employees behavior. If you are looking to bring about a course correction in your company, whether you are an SME or a large multinational we offer unique solutions. We use our experience to embed your new goals, core values and execution plans within bespoke business games.<\/p>\n<p>The games are totally engaging and energising and also provide relevant, direct and positive reinforcement of critical behaviors. Creating optimism and reinvigorated purpose, these feel good emotions are absolutely key to achieving sustainable, long term results. Start your culture change with those who are enthusiastic about your business and hold sway. If your key influencers feel good about what your company is trying to achieve, it will quickly spread. When it is done well and often, eventually a tipping point is reached, changing your company\u2019s culture.<\/p>\n<p>A fun 2-minute video from Dilbert on bad organization culture<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/HYckz_dKe8M\" width=\"500\" height=\"375\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><strong>Resources:<\/strong><\/p>\n<p>Stephen Covey pdf on circles of influence<\/p>\n<p>Culture is Everything by Tristan White<\/p>\n<p>Sources: <a href=\"http:\/\/www.businessandindustry.co.uk\/hot-topics\/future-of-work\/does-your-company-have-the-right-culture\">http:\/\/www.businessandindustry.co.uk\/hot-topics\/future-of-work\/does-your-company-have-the-right-culture<\/a><\/p>\n<p>Starbucks article: <a href=\"https:\/\/hbr.org\/2016\/12\/how-starbuckss-culture-brings-its-strategy-to-life\">https:\/\/hbr.org\/2016\/12\/how-starbuckss-culture-brings-its-strategy-to-life<\/a><\/p>\n<p><a href=\"https:\/\/medium.com\/@chrisplatts_\/43-company-culture-improvement-ideas-that-actually-work-e39b6846db79\">https:\/\/medium.com\/@chrisplatts_\/43-company-culture-improvement-ideas-that-actually-work-e39b6846db79<\/a><\/p>\n<p><a href=\"http:\/\/tristanwhite.com.au\/wp-content\/uploads\/2014\/03\/Culture-is-Everything-Checklist-2014-v4.pdf\">http:\/\/tristanwhite.com.au\/wp-content\/uploads\/2014\/03\/Culture-is-Everything-Checklist-2014-v4.pdf<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What comes first the culture or the behaviour? Just like the chicken and egg dilemma, trying to change a business\u2019 culture can seem like trying to turn a tanker around at sea. Changing behaviour often seems as impossible, because of the influence of the culture bearing down. So where to begin, culture or behaviour?<\/p>\n","protected":false},"author":1,"featured_media":10293,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[4],"tags":[189,190],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Change Business Culture, Values &amp; Behaviours - Green Hat People<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greenhatpeople.com\/no\/blog\/how-to-change-business-culture-behaviour\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Change Business Culture, Values &amp; Behaviours - Green Hat People\" \/>\n<meta property=\"og:description\" content=\"What comes first the culture or the behaviour? 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